 Utility
Enhancement Programs
TRANSFIRST
offers a wide selection of industry-leading payment processing
solutions to help utilities increase revenue and enhance their
bottom line.
Check Services
Check processing verification and/or guaranty allows utilities
to reduce liability and increase payments by safely accepting
checks. With our check processing solution, utility providers
are protected against losses and they benefit through easier and
faster check acceptance at the point of sale. TRANSFIRST
offers four levels of check processing protection and convenience,
depending on the utility’s needs.
ACH Processing
Our Electronic Check Conversion (ECC) turns a traditional paper
check into an electronic check at the point of sale, converting
it to an ACH transaction. The check writer is asked to sign a
receipt authorizing the ACH and then the check is given back to
the customer.
Recurring Billing
Recurring billing is continuing to be a popular payment method
for consumers and businesses to pay their monthly utility bills.
TRANSFIRST
gives utility providers the payment processing tools they need
to offer customers the convenience and flexibility of establishing
recurring billing payments for various services such as electricity,
gas, water and cable.
24/7 HelpDesk
TRANSFIRST’s
superior, toll-free HelpDesk is staffed by trained, in-house professionals
who provide expert technical support and customer assistance.
We do not outsource our HelpDesk – you will always be able
to reach a TRANSFIRST
professional.
Reporting &
Administration
Monitor your credit card payments and achieve administration efficiencies
by accessing comprehensive, real-time reporting through multiple
payment gateway solutions like TRANSFIRST’s
Internet-based reporting system, TRANSLINK
and TRANSACTION CENTRAL™.
Training & Support
TRANSFIRST
is committed to ongoing education, including quarterly
or ongoing training seminars and bimonthly newsletters detailing
industry information, changes and product information.
Chargebacks
We handle all retrievals and chargebacks through
our in-house system. Daily management includes services such as
two notices sent on retrievals and a four-calendar-day delay before
debiting for chargebacks.
Helping our customers increase their profitability
is the primary objective of the Chargeback Department. TRANSFIRST
works quickly to gather all necessary documentation to support
a disputed sale.
Credit
& Risk
We monitor utilities’ daily processing
activity utilizing robust in-house software. We audit several
different risk factors to minimize fraud and loss problems for
the utility provider.
|
