 Municipality
Enhancement Programs
TRANSFIRST
offers a wide selection of industry-leading payment processing
solutions to help municipalities increase revenue and enhance
their bottom line.
Check Services
Check processing verification and/or guaranty allows municipalities
to reduce liability and increase payments by safely accepting
checks. With our check processing solution, municipalities are
protected against losses and they benefit through easier and faster
check acceptance at the point of sale. TRANSFIRST
offers four levels of check processing protection and convenience,
depending on the municipality’s needs.
ACH Processing
Our Electronic Check Conversion (ECC) turns a traditional paper
check into an electronic check at the point of sale, converting
it to an ACH transaction. The check writer is asked to sign a
receipt authorizing the ACH and then the check is given back to
the customer.
Gift & Loyalty
Card Program
TRANSFIRST’s
gift and loyalty card program is ideal for municipalities who
are looking to build customer loyalty, increase traffic and generate
revenue at various city-owned facilities such as zoos, museums,
gardens, special events, etc. Our easy-to-use program offers three
different levels of gift card starter kits and allows a municipality
to customize the card’s design based on their own look and
feel.
Recurring Billing
TRANSFIRST
gives municipalities the capability to offer their customers the
convenience and flexibility of establishing recurring billing
payments for goods and services.
24/7 HelpDesk
TRANSFIRST’s
superior, toll-free HelpDesk is staffed by trained, in-house professionals
who provide expert technical support and customer assistance.
We do not outsource our HelpDesk – you will always be able
to reach a TRANSFIRST
professional.
Reporting &
Administration
Monitor your credit card payments and achieve administration efficiencies
by accessing comprehensive, real-time reporting through multiple
payment gateway solutions like TRANSFIRST’s
Internet-based reporting system, TRANSLINK
and TRANSACTION CENTRAL™.
Training & Support
TRANSFIRST
is committed to ongoing education, including quarterly
or ongoing training seminars and bimonthly newsletters detailing
industry information, changes and product information.
Chargebacks
We handle all retrievals and chargebacks through our in-house
system. Daily management includes services such as two notices
sent on retrievals and a four-calendar-day delay before debiting
for chargebacks.
Helping our customers increase their profitability
is the primary objective of the Chargeback Department. TRANSFIRST
works quickly to gather all necessary documentation to support
a disputed sale.
Credit & Risk
We monitor municipalities’ daily processing activity utilizing
robust in-house software. We audit several different risk factors
to minimize fraud and loss problems for the municipality.
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